Frequently asked questions

On this page, frequently asked questions about Eventor is listed. The questions and answers are divided in categories and are updated from time to time. Contact the support if your question is not included here. Refer to the help and support page for contact details.

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  • Category: IOF Eventor - Creating an account

    I am trying to create an account as an athlete. However, I represent three different clubs, and can only choose one. Which one should I choose?
    You can choose any of the clubs here. After creating your account, you can go to My pages - Edit profile - Competitor details and add the other clubs to your profile.

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  • Category: IOF Eventor - Creating an account

    What does "free text" mean under Date of Birth?
    There you can write an optional description of yourself. For example "World Champion in Trail Orienteering in 2014"

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  • Category: IOF Eventor - Creating an account

    I have an apostrophe/dash/other letter than a-z in my name, and the system reports an error when I try to register.
    Please write your name without the symbol in the registration form. In the field "Full name in other alphabet" you can include your name in its original form, including the symbols.

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  • Category: IOF Eventor - Creating an account

    I have already registered myself as an athlete. Now I don't find a way how to become organiser/official/event adviser as well. Should I create a new account?
    All persons are basically the same in IOF Eventor. It does not matter if you have entered as an athlete. Your national federation can give you the role as Event Organiser, and the IOF can give you the role as Event Adviser. Please contact the appropriate federation to get the role.

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  • Category: IOF Eventor - Entries to World Ranking Events (WRE)

    We organise a World Ranking Event (WRE) in conjunction with a national event. Should all entries to the competitions go via IOF Eventor? Or should all entries go via our national system?
    All WRE competitors (in M/W21E) should be able to enter via IOF Eventor. All other classes than M/W21E should enter via other systems. Other systems may be used for M/W21E too, but it should always be possible to also enter via IOF Eventor to the WRE. Also, the entries of W/M21E should be imported from the other system to IOF Evento after entry deadline.

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  • Category: IOF Eventor - Managing roles of people

    Why can’t I search for more nationalities when searching for persons to add as member of my federation?

    We have a national team coach/organiser/official from another country, and I cannot give him/her a role in our federation.
    National federations can only assign roles to people in their own country. Please contact eventor @ orienteering.org, and we will assign the role to your national team coach/organiser/official.

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  • Category: IOF Eventor - Entries to World Ranking Events (WRE)

    I am not a member of a club, but I want to enter to a World Ranking Event. What can I do?

    You can participate in WREs without being a member of a club. However, IOF Eventor requires a club for entries. Therefore, you can create a club (in My Pages - Edit Profile - Competitor Details - FootO Add an organisation) called "IND" (=individual), and use that when entering to events.

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  • Category: IOF Eventor - Creating an account

    I am not a member of any club, but want to create an account in IOF Eventor. What shall I do?
    You can create an account as an official. Officials and athletes have exactly same functions in IOF Eventor.

    You can also participate in WREs without being a member of a club. However, IOF Eventor requires a club for entries. Therefore, you can create a club (in My Pages - Edit Profile - Competitor Details - FootO Add an organisation) called "IND" (=individual), and use that when entering to events.

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  • Category: IOF Eventor - Importing results

    We have several athlete IDs in our results XML file, as the file also includes the national athlete IDs. Is this a problem for IOF Eventor?
    IOF Eventor is able to handle files with several ID types as long as:
    1) the IOF ID comes first and
    2) all runners have an IOF ID.

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  • Category: IOF Eventor - Managing roles of people

    How do I add the role Event Adviser to a person in IOF Eventor?
    You have to go through the Person:
    Administration - Persons - Search and edit
    When you found the Person choose: Edit Roles
    Add Orgnaisation = International Orienteering Federation
    Tick the right Event Advisor Discipline.
    Save

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  • Category: IOF Eventor - Creating an account

    I have two IOF ID:s and would like to merge them. How do I do?
    Send a e-mail to IOF Eventor support (mailto:eventor@orienteering.org) with your name and the IOF ID for the both accounts. Tell us which ID you think is best to keep. The results will merged but the other profile info will be the skept accounts info. After the merge is done you should go in and update the kept account info and check that everything is up to date.

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